Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the DE-NICK SWAP platform and related services operated by DE-NICK E-HUB LTD. (“DE-NICK”, “the Company”, “we”, “us” or “our”).

By creating an account, accessing the platform or using any service provided through DE-NICK SWAP, you agree to be bound by these Terms. If you do not agree, you should not use the platform.

2. About DE-NICK SWAP

DE-NICK SWAP is a digital-asset platform through which customers may access cryptocurrency-related transaction services. The Company’s transaction infrastructure incorporates third-party service providers for relevant functions.

Quidax is used for cryptocurrency transaction execution/liquidity and related infrastructure; KoraPay provides payment infrastructure, including virtual-account and Naira payout functionality; and Didit provides identity-verification and liveness functionality.

3. Eligibility

You must be legally capable of entering into a binding agreement and must provide information that is accurate, complete and current. You may not use the platform where doing so would violate applicable law or regulation.

4. Account Registration

You may be required to create an account using your name, email address and other information requested by the Company. Email verification and a transaction PIN may form part of the account-registration and transaction-security process.

5. Accuracy of Information

You are responsible for ensuring that all information supplied to the Company is true, accurate, complete and up to date. The Company may restrict or suspend an account where information is inaccurate, incomplete, misleading or cannot be satisfactorily verified.

6. Account Security

You are responsible for keeping your login credentials, transaction PIN, verification codes and other account-security information confidential. Notify the Company promptly if you suspect unauthorised access or fraudulent activity.

7. Digital-Asset Transactions

Digital-asset transactions are subject to market conditions, applicable limits, system availability, verification requirements and third-party infrastructure. Digital assets may be highly volatile and may result in substantial loss in value. DE-NICK does not provide investment, financial, tax or legal advice merely by making its platform available.

8. Third-Party Execution and Infrastructure

Certain transactions may be executed, settled, processed or supported through third-party infrastructure. A delay, outage, rejection, compliance restriction or technical failure affecting a third-party provider may affect a transaction or platform availability.

9. Transaction Instructions

You are responsible for reviewing transaction details before confirming an instruction, including amount, asset, destination and charges. Once submitted or processed, an instruction may not be reversible.

10. Cryptocurrency Wallet Addresses

You are solely responsible for providing the correct cryptocurrency wallet address and selecting the correct network where applicable. Transactions sent to an incorrect address or incompatible network may be permanently lost.

11. Transaction Limits

Transaction and withdrawal limits may apply depending on account tier, verification status, transaction type, risk assessment or applicable requirements.

12. Fees and Charges

Applicable transaction, processing, network or other charges will be communicated through the platform or applicable transaction flow. Third-party or network charges may apply.

13. Cryptocurrency Volatility

The value of cryptocurrencies can change rapidly. The Company does not guarantee any particular price, value, return or outcome from a transaction.

14. Prohibited Use

You must not use DE-NICK SWAP for unlawful purposes, fraud, money laundering, terrorist financing, proliferation financing, sanctions evasion, identity theft, unauthorised transactions or other prohibited activity. You must not circumvent verification, limits or security controls.

15. KYC, AML/CFT/CPF and Screening

The Company may conduct customer due diligence, identity verification, enhanced due diligence, sanctions screening, PEP screening, transaction monitoring and other compliance checks. Additional information, including source-of-funds or source-of-wealth information, may be requested where appropriate.

16. Account Suspension and Termination

The Company may suspend, restrict or terminate an account where reasonably necessary because of suspected unlawful activity, fraud, security concerns, failure to complete verification, breach of these Terms or legal/compliance requirements.

17. Privacy and Personal Data

Personal information is handled in accordance with the Company’s Privacy Policy, which forms part of these Terms.

18. Complaints and Disputes

Customers may submit complaints through the Company’s customer-support channels and should provide sufficient information to enable investigation.

19. Third-Party Services

Third-party services may be subject to separate terms or policies. The Company is not responsible for matters outside its reasonable control arising solely from third-party systems, subject to applicable law.

20. Intellectual Property

Unless otherwise stated, DE-NICK SWAP materials, software, text, graphics and related content are owned by or used by the Company under appropriate rights and may not be copied or commercially exploited without permission.

21. Availability of the Platform

The Company aims to maintain reliable services but does not guarantee uninterrupted or error-free availability.

22. Disclaimer

The platform and services are provided subject to these Terms and applicable law. The Company does not guarantee that every transaction will be available, completed within a particular period or processed at a particular price.

23. Limitation of Liability

To the extent permitted by applicable law, the Company will not be liable for losses arising from circumstances outside its reasonable control, including blockchain-network failures, market movements, third-party interruptions, or incorrect wallet information supplied by a customer. Nothing limits liability where prohibited by law.

24. Indemnity

To the extent permitted by law, you are responsible for losses, claims or expenses reasonably arising from your unlawful use of the platform, breach of these Terms, fraud or violation of another person’s rights.

25. Changes to These Terms

The Company may update these Terms to reflect operational, legal, regulatory or service changes.

26. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria and subject to the jurisdiction of the appropriate Nigerian courts.

28. Severability

If any provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

29. Entire Agreement

These Terms, together with the Privacy Policy and policies expressly incorporated into them, constitute the agreement governing use of the platform, subject to any separate agreement applicable to a particular service.